Frequently Asked Questions
"Do you do delivery?"
We do not offer delivery. However, if you would like to arrange a delivery service to pick up the cake for you, we recommend services like Sherpa, Cakehero or Uber. Once you've arranged the delivery service yourself, simply let us know the date and time, and we will have your order ready for your chosen service to pick up.
"What time can I pick up my order?" (these are subject to change)
Monday & Tuesday: CLOSED
Wednesday, Thursday & Friday: 9am - 7pm
Saturday: 12pm - 7pm
Sunday: 9am - 7pm
Please note: We will be closed from Christmas Day onwards until further notice.
"I noticed you need 5-7 days notice for orders. Is it too late to put in my order?"
Please email us or give us a call or text on 0406 077 490 regarding this question. However, if you wish to place an order and pick it up the following day, it is very unlikely we will accept your order. Please understand that most of our cakes need time to be made and we cannot cater to you if you place your order in late.
"I've clicked the Order Now button but it doesn't show me the product I've chosen."
The order form on our website is a general order form. All our Order Now buttons lead to the same page. In the order form, specify what cake you're after and the size in the Order box.
We do not offer delivery. However, if you would like to arrange a delivery service to pick up the cake for you, we recommend services like Sherpa, Cakehero or Uber. Once you've arranged the delivery service yourself, simply let us know the date and time, and we will have your order ready for your chosen service to pick up.
"What time can I pick up my order?" (these are subject to change)
Monday & Tuesday: CLOSED
Wednesday, Thursday & Friday: 9am - 7pm
Saturday: 12pm - 7pm
Sunday: 9am - 7pm
Please note: We will be closed from Christmas Day onwards until further notice.
"I noticed you need 5-7 days notice for orders. Is it too late to put in my order?"
Please email us or give us a call or text on 0406 077 490 regarding this question. However, if you wish to place an order and pick it up the following day, it is very unlikely we will accept your order. Please understand that most of our cakes need time to be made and we cannot cater to you if you place your order in late.
"I've clicked the Order Now button but it doesn't show me the product I've chosen."
The order form on our website is a general order form. All our Order Now buttons lead to the same page. In the order form, specify what cake you're after and the size in the Order box.
"I've placed an order but I haven't received a confirmation email."
If we haven't replied to your order form within 24 hours, please give us a call or text on 0406 077 490 as soon as possible.
"I've placed an order but I wish to change it."
If you've made an order and wish to change it, please contact us ASAP. If you contact us 1-2 days before the required date you've attached to your order, there's a likely chance we've already made the order and it cannot be changed.
If we haven't replied to your order form within 24 hours, please give us a call or text on 0406 077 490 as soon as possible.
"I've placed an order but I wish to change it."
If you've made an order and wish to change it, please contact us ASAP. If you contact us 1-2 days before the required date you've attached to your order, there's a likely chance we've already made the order and it cannot be changed.